For a complete explanation of all of our ordering policies, please refer to our website's Policies page.
Payment Options What Payment Options Do You Offer ?We accept major credit cards issued by U.S. banks, and cards issued by international banks that subscribe to Address Verification System services and where the card's billing address matches the addresses on the order, including American Express, Discover, MasterCard & Visa; and PayPal electronic payments. For larger orders from corporations, please see information on paying by purchase order or wire transfer on our Ordering Policies page.We're sorry but we do not accept credit cards issued by non-AVS-compliant international banks, or C.O.D. orders. We also no longer accept checks or money orders for small orders and for non-corporate customers. Credit card and PayPal orders may have a minimum merchandise-ordering requirement to be accepted. Check our Policies for details.Back to Top
Do You Require A Minimum Purchase ?We have a US$10.00 minimum order unless otherwise indicated on our website. Back to Top
When Do You Charge My Credit Card ?Credit cards are billed only at initial shipment of your order, except for FastBuys or special orders as noted on our website. Refer to “Payment Information” under our general Ordering Policy for more information. Back to Top
When Do You Charge My Debit Card ?Like credit cards, debit cards are billed only at initial shipment of your order, except for FastBuys or special orders as noted on our website. Refer to “Payment Information” under our general Ordering Policy for more information. When you initially place your order, our shopping cart automatically initiates an Authorization Transaction through our Merchant Processor. For credit cards, this transaction reserves the required monies against your card's credit limit and, thus, reduces your available credit thereafter. However, debit cards work a little differently.With debit cards there is no “credit limit” other than the actual monies residing in the bank account. Thus, when there is an Authorization Transaction, the bank posts this using their only available method: a deduction from the cash balance... even though the money is actually still there.As noted in the previous section, we only initiate a Sale upon initial shipment. Like an Authorization, debit cards post the actual charge as a deduction from your bank account. However, unlike credit cards, the prior Authorization reserve may not be immediately reversed (check with your bank to learn exactly how they handle this). Thus, for a time (this varies from bank to bank), the bank account may appear like it has two identical charges against it. However, if you check with your bank, you will find that there has been only one actual deduction of monies from the account on the ship date.Back to Top
How Do Your Protect Me Against Double Billing ?Actually, this is extremely unlikely. In fact, we've never had an instance of double-billing. Amongst the many features of our Yahoo! Store is a charge-restriction function. This built-in feature permits us to charge your card, against a particular order, only once. Further attempts are automatically rejected. If there is a need for us to execute an additional Sale transaction (e.g., for additional post-shipment charges), it must be done through a separate Manual Transaction function which requires specific Supervisory approval before hand.Back to Top
Yes, currently Sales tax is charged for orders shipped to North Carolina. The amount of sales tax charged is based on current state tax rates. Such taxes, when applicable, will appear as separate additional items on our invoices. See also How Can I Make Purchases On A Sales Tax Exempt Basis?. Back to Top
How Can I Make Purchases On A Sales Tax Exempt Basis? North Carolina corporate customers who wish exemption from NC State Sales Tax (good for only up to 12 months unless you order more often) must file with us a properly executed NC Form E-595E before (or at) ordering (time). E-mail the form to Customer Service in advance of ordering. Then, mark the checkbox and include your NC State-issued Sales Tax Exemption number as indicated on the Billing & Shipping page during Checkout. We will manually adjust your order after receipt.Back to Top
Product Availability Approved orders are normally processed within 24-to-48 hours, or as otherwise specified in our shopping cart. Refer to our Shipping FAQ under "How Long Will It Take To Deliver My Order?" Availability of items is subject to change without notice. Clearance or Closeout items are available while supplies last. Check our Policies for details. Orders are not be approved until either payment in full, or approved credit card authorization with verified addresses, is received.
What If One Of My Items Has A Shortage After Ordering? Regardless of item availability at order time, backorders are *NOT* normally permitted, except for special circumstances* (see below), and your order would normally be shipped with whatever pro rata item quantities are available, if any, on shortage items. We now offer customers the option, selectable at Checkout, to hold their order until all backorders are filled (also see “Can I Get A Partial Shipment?”). *“Special Circumstances” include the following situations:
Partial shipment(s) may be made by special arrangement. Additional shipping charges will apply for each partial shipment. Contact Customer Service for details or to make arrangements.
All prices shown on our website, or otherwise quoted by The Scent Works, are net prices exclusive of all other costs including (but not limited to) shipping; handling; insurance; taxes; duties; tariffs; or the cost of special packaging, marking or other services, which costs shall be borne by the Buyer. Prices shown on our website supercede all previous prices and are subject to change without notice. Check our Policies for details. See also "What Is Included In My Shipping & Handling Charges?"
Yes. Members of The Scent Works' Mailing List receive all kinds of goodies including:
Just fill out an application and we'll do the rest! We also offer specific Volume Discounts on fragrance oils as well as, generally, volume price-breaks on all of our other products. How Do I Know You Received And Are Processing My Order? After clicking the "SEND ORDER" button on the Review screen during Checkout, you should see an on-screen Order Confirmation (see image below). Thereafter, you will receive an email within 24 hours of placing your order. This email, like the Order Confirmation screen, will confirm your order and provide an estimated Order Processing Time for your order. Here again, please review this confirmation carefully and contact us immediately if you find any errors. Notwithstanding receipt of our on-screen and e-mail confirmations, we will not process your order until we receive either your payment in full, or an approved credit card authorization with verified addresses, as applicable, and/or until all noted discrepancies have been resolved (see "What If I Receive A Discrepancy Notice?"). Please also note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, failure to make immediate PayPal payments, or problems identified by our credit department and fraud avoidance personnel. We may also require additional verifications or information before accepting any order. We will contact you if any portion of your order is canceled or if additional information is required to accept your order. What If I Receive A Discrepancy Notice? We will notify you by e-mail of any discrepancy(ies) we find on your order. These may include, but are not limited to, credit card Address Verification System ("AVS") failures; erroneous freight carrier choices; discount errors; PayPal account errors or discrepancies; and the like. All discrepancies must be resolved before an order can be approved and released for processing. The then-current order processing time in effect on the date of order release will apply (see "How Do I Know You Received And Are Processing My Order? May I Cancel Or Change My Order? Orders for standard products may be cancelled without liability or changed within 30 minutes of ordering. Even after that time, we will try to accommodate customers whenever possible. However, if a standard product order has already been released to our warehouse for picking, or has already been picked and/or packed, then Restocking charges will apply. If you have not received your order within the estimated time frame (see our Shipping FAQ under “How Long Will It Take To Deliver My Order?”), please contact us at once. There are a number of reasons why you may not have received your order. Here are some possibilities:
Please note that we cannot take responsibility for the actions of the carrier or it's agents. Our legal obligation is complete upon delivering your order package to the carrier (see General Terms and Conditions under “F.O.B. Point and Title”). Thus, the carrier's determination in these matters will be final. If an item is missing from your shipment, or the quantity count on an item is short, please contact us at once to resolve the matter. How Can I Track An Order That Hasn't Arrived Yet? Orders can be tracked on our shipping carriers' website, if available. If you wish to track an order, click on the tracking link provided in your Shipping Confirmation email. If you still have questions about an order that has not arrived, please contact us and one of our Customer Service Associates will be happy to help you. What If An Item Is Damaged Or Defective? We are committed to your shopping satisfaction. If an item you receive from The Scent Works is defective, please contact us immediately to arrange for return and replacement or credit (see "Problem with your Order" for details, exceptions and restrictions). The Scent Works will assist you, where possible, with all damage claims (except in the case of glassware which claims shall be made directly with the carrier). Please refer to our Ordering Policies for details. May I Return An Item If I Don't Like It? If you find that you've made a mistake in ordering particular item(s), simply contact Customer Service as soon as possible, and prior to our picking your order, and we'll be happy to change the order for you if we can (normally, no order changes are allowed after 30 minutes of ordering). Once an order has been shipped to you, you may still return unused, undamaged, unopened items within 30 days of purchase for exchange or account credit but there will be a restocking fee of up to 20% of the value of the item(s) being returned but not less than $3.00 (this fee helps to cover our expenses in making the product resaleable again). After this period, no exchanges or returns will be accepted. Just follow the procedures in our Exchanges and Returns Policy. How Do You Handle Exchanges And Returns? If you would like to exchange an item for a replacement item or return an item for a refund of the purchase price, you may do so by contacting Customer Service within 30 days of sale, obtaining a Return Material Authorization Number ("RMA#"), and returning the product. RMA numbers are valid for 15 days only. We're sorry but made-to-order goods and, for health and safety reasons, raw materials (additives, butters, colorants, fragrance oils, fixed and other oils, etc.), and certain items specifically marked as such on their respective web pages, are not returnable. Please refer to our Exchanges and Returns Policy for details. (2) Sale Transaction: a "Sale" is a transaction, usually performed automatically by our merchant account payment processor, to charge your credit/debit card the prescribed dollar amount (e.g., the value of your order's shipment). The effect of this transaction is to (a) either (credit card) increase what you owe, or (debit card) deduct the amount in your account, by the prescribed amount; and, (b) release the previous Authorization lock (if any) against your limit
Items In My Shopping Cart Disappear When I Add A New Item. HELP ! Most often, this is caused by your Internet Browser software not set to accept "cookies". Your browser has to be set to accept cookies before you can place an order at our online store. Most browsers accept cookies by default, but if you're having trouble ordering, you may need to change settings to enable cookies. To configure your browser to accept cookies, follow the instructions below for your browser. You can always change the setting back after you complete and send your order.
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U: 09-11-2007. |